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9-1-1 Information

** If There is an Immediate, Life-threatening Emergency, DIAL 9-1-1. **

When to call 911 (emergencies) vs 425-235-2121 (less critical)

Reporting Emergencies

  • Medical emergencies
  • Any type of fire
  • A crime in-progress
  • Any suspicious activity
  • Any dangerous or life threatening emergency
  • Any time a person fears for their safety or the safety of others

It can be frightening to call 911 for emergency help, but it is important for responders to have the necessary information to provide assistance to those in need. It is also important for you to stay as calm as possible to assist the 911 dispatcher. Be prepared to provide the address you are at and/or answer all questions to help the dispatcher find your location.

To Report Non-Emergencies, Call 425-235-2121

For situations where police or the fire department is needed but there is NOT an emergency

  • Situations where emergency services are needed but there is no danger nor life-threatening circumstance occurring at the time
  • The return of a runaway child
  • A hit and run traffic collision when you are no longer at the scene of the collision
  • Lost property
  • Additional information after an initial report has been made

If you are unsure if your situation is an emergency, DIAL 911

Other 9-1-1 information

Cell Phone ABCs for 9-1-1 Calls

Cell phones are an important public safety tool, but they also create challenges for public safety and emergency responders. It is important for cell phone users, who are calling 9-1-1, to remember some basic ABCs:

A - Always be Aware of your surroundings. Tell the 9-1-1 operator the location of the emergency. Provide landmarks such as cross streets and mileposts.
B - Be Prepared. Memorize the cell phone number so it can be readily given to the 9-1-1 operator when asked.
C - Stay Connected. Do not hang up until told to do so. If you should get disconnected, call the 9-1-1 operator back.

Accidental 9-1-1 Calls on Cell Phones

Accidental 9-1-1 calls occur so often they overload Washington's 9-1-1 phone system.  A 2004 survey of Washington's counties indicated that one-half of all 9-1-1 cell phone calls were accidentally dialed.

Help Prevent This Growing Crisis.  Eliminate Misdialing by Following Three Easy Steps:

1. Lock your keypad. Refer to your phone's user manual for instructions.
2. Turn off the 9-1-1 Auto-dial feature. Not all cell phones have this feature.
3. Do not Program 9-1-1 into the Speed Dial.

If you do accidentally dial 9-1-1, stay on the phone. Before you hang up, tell the 9-1-1 operator that your call is a misdial.

Some Non-emergency Reports Can Be Made Online

Some reports, such as lost property, abandoned vehicles, theft and vandalism under $1,500, and non-injury hit-and-run accidents that occurred in Renton, can be made online on the City of Renton website at

For more information, contact Washington State Enhanced 9-1-1 Office at 1-800-562-6108, or visit their website at: WA State Enhanced 9-1-1 Office.

Valley Communications 9-1-1 Dispatching Center

A list of non-emergency numbers by zip code can be found on the King County website at

E-Mail the Block Watch Coordinator