The Utility Billing division under the direction of the Administrative Services Department provides customer service, billing and revenue collections for water, sewer, surface water, garbage and a pass through charge for King County Sewer Treatment.
Utility bills are generated on the 30th of every month and due 25 days later. Payments must be received in the City offices by or on the due date to avoid late payment charges. Please contact our Utility Billing customer service at (425) 430-6852 between the hours of 8 a.m to 5 p.m, Monday through Friday if you have questions about your bill. For question related to garbage service please contact Waste Management at (206) 243-4050.
New Property Owners - Please be aware that utility bills are tied to the real property served. Unpaid balances from the previous owner of the property will be transferred to the currently active utility account after the City has made every effort to collect the unpaid balance. Please contact your closing agent if you become aware of an unpaid balance to see if closing funds are available to clear the closed account.
Account Information and Paying your Bill
The City of Renton is pleased to announce that our new payment system offers customers the ability to manage their utility accounts, make payments via echeck and/or Visa/Mastercard and to set up paperless billing and autopay.
Benefits of E-Billing and Autopay
Paperless e-bills and autopay don’t just help the environment – they help consumers, too. Consider these benefits:
Convenience - Save paper and money, no need to buy stamps or mail bills, just login, click and pay. Plus, creating and account and setting up these services is fast and easy and you can monitor your account day or night. Just click on the link to the right to create your account.
Enhanced Security - Replacing paper bills and statements with electronic versions allows you to reduce the flow of personal information from unsecured mailboxes, where it can be a target for theft.
Greater Organization - No longer do you have to worry about a stack of bills sitting on the kitchen table. You can view all of your bills on your computer screen at your convenience – you can even sign up for autopay so you never forget to pay and never get a late fee. Plus, a history of your billing and payment information is available online for 12 months and offline for up to seven years.
Rental Properties - In lieu of filling out a tenant billing form and having it notarized, you can provide your tenant with your utility account number and they can create an account and pay online, manage their statement settings and monitor the account history.
Payments can be made in the following ways:
By Mail: Send payments to: Renton Municipal Building Utility Billing Department, 1055 South Grady Way, Renton, WA 98057
In Person: Come to the Utility Billing Office, at Renton Municipal Building, 1055 South Grady Way, Renton - 1st Floor
- Automatic Deduction: Pay directly from your bank account. If you prefer not to register with the new epayment system you can download the Direct Debit Application form or contact the Utility Billing division at 425.430.6852 if you need to have an application mailed to you.
- On-Line Payments: All Account types can manage and pay bills pay online via credit card or e-check.
- Phone Payments: All account types can pay via phone number 1-800-430-1669 using a debit/credit card or an electronic check.
Important: If you are making a payment for an anticipated water shut-off, please call the Utility Billing Department during business hours of 8:00 am to 5:00 pm at 425.430.6852 to confirm your payment.
Reduced Rates: The City of Renton offers reduced rates for water, wastewater, surface water and garbage for low-income senior citizens (61 and over), and low-income disabled citizens. The current yearly income limit is $35,000.00 per year. For more information or any rate questions, please contact the Utility Billing Customer Service at 425.430.6852 or Renton City Hall, Utility Billing Customer Service, 1055 South Grady Way, 1st Floor, Renton, WA 98057. Office hours are 8 am - 5 pm, Monday - Friday. Reduced Rates: The City of Renton offers reduced rates for water, wastewater, surface water and garbage for low-income senior citizens (61 and over), and low-income disabled citizens. The current yearly income limit is $35,000.00 per year. For more information or any rate questions, please contact the Utility Billing Customer Service at 425.430.6852 or Renton City Hall, Utility Billing Customer Service, 1055 South Grady Way, 1st Floor, Renton, WA 98057. Office hours are 8 am - 5 pm, Monday - Friday.
A tax rebate is automatically issued to approved reduced rate customers and is also available for citizens that meet these reduced rate qualifications but do not receive a utility bill from the City. Proof of payment of other utilities is required for this rebate (i.e.: PSE, Comcast, Qwest statements, etc.). The application deadline for a Utility Tax rebate is June 15 and must be re-applied for every year.
View and download your water usage: You can now view your water usage online (click on the ‘Water Usage History’ link on this page – upper right). By entering the serial number printed on your City of Renton water bill you can access your water consumption history. All customers can view their monthly (or bi-monthly) consumption and compare consumption for a particular month for two different years. If your meter is being read by the new FlexNet radio read system, then you will also be able to view hourly consumption. You can also export your meter reading data so that you can analyze it in an Excel spreadsheet or other tool.