In-Person Services Available

Our in-person Customer Service Hub in the lobby of city hall open Monday-Wednesday, 9-3pm, with the services described below. Additionally, our Renton Municipal Court counter services are available on Thursday and Friday 8:30 a.m. to 4:30 p.m.

We encourage continued use of our many virtual customer service option (each are linked below); however, we recognize not everyone has access to technology so our Customer Service Hub aims to bridge this gap.

Renton City Hall Customer Service Hub 

Monday, Tuesday, Wednesday, 9 a.m. to 3 p.m.
(Municipal Court counter is not open M-W)



  • Records request (also available online)

  • CPL renewals and applications (more information) (check/money order only for processing applications)

  • Medical kiosk is available for disposal of unwanted/expired medication

  • Forms are available for Records Requests (also available online)

  • Assistance with property release by contacting evidence or an officer to release property

Service by appointment

Use of computer and/or phone inside of our lobby is available for those attending virtual appointments with city staff, such as:

  • Our Virtual Permit Counter (online scheduling or call 425-430-7200), is available in the lobby.

  • Housing Repair Assistance Program (call 425-766-2017)

Currently not available at city call

Court Clerk Services

Thursday-Friday 8:30 a.m. to 4:30 p.m.
(Finance/other Customer Service Hub closed)

  • Payments

  • Other Clerk services

  • Jury trials (in-person)


NOTE: Hearings remain virtual only until March 2022. Please see your summons for instructions to participate in your virtual hearing.

What to expect on arrival

The doors to city hall remain locked; however, we have a friendly member of our staff waiting to welcome you and invite you in for the assistance needed. We are limiting entrance to one person per station, so you may be asked to wait outside, and masks are required to enter and remain inside the building.

(last update: September 20, 2021)

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