The Finance counter is located in the city hall lobby and open to the public Monday through Friday, 8:30 a.m. to 4 p.m.
Utility Billing staff are available by phone (425-430-6852) and email ([email protected]) 8 a.m. to 5 p.m. Monday through Friday.
Governor Inslee's Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services expired on September 30, 2021.
The City of Renton is committed to keeping our customers connected to essential services. If you are experiencing hardship, you may be eligible for support, including long-term payment arrangements or bill assistance. This Customer Support Policy does not relieve customers from the obligation to pay for utility services.
If you feel that you will have difficulty paying your bill, please contact utility billing Monday-Friday, 8 a.m. - 5p.m. at 425-430-6852 and we can arrange a payment plan for you.