Risk Management helps provide a safe environment for city employees and citizens, minimizes financial risks to the city, and protects the financial assets of the City of Renton by identifying, analyzing, and implementing risk prevention and safety programs and developing effective channels of communication through excellent customer service.
Filing a claim for damages
If you believe that the City is responsible for damages to you or your property:
1. You must file a written claim.
2. In order to meet legal requirements, you must supply specific information. To assist you in meeting those requirements, the city has prepared a Claim form for your use.
NEW: The City is now accepting Claim for Damage submissions online: Claim for Damages Portal
3. Please include documentation (if you have them) such as copies of invoices/receipts, photographs of the damage, photographs of the hazard, and/or medical bills.
Attach the documents in PDF format, if submitting your claim via email.
4. Completed claims should be emailed, with attachments in pdf. format, to [email protected]. The completed claim may also be mailed to the City Clerk's Office.
Mailing address:
City of Renton
City Clerk's Claims Office, 7th Floor
1055 S Grady Way
Renton, WA 98057
NOTE: City Hall is CLOSED in accordance with Governor Inslee's Proclamation 20-25 and is not accepting in-person delivery of claims at this time.
5. A copy of your claim will be sent to Risk Management at City Hall. Risk Management is responsible for assigning your claim to the City's third party adjusting company in a timely manner.
6. Risk Management or the claims adjuster will investigate your claim and determine to what extent if the City is legally responsible for your damages. Generally, the City will only pay for damages when it can be shown that the City was negligent in its operations.
In accordance with state law, the City may take up to 60 days after claim submission to evaluate your claim. Claims that do not receive a response within 60 days are deemed denied.