Online Permit Portal Help

The software used for permitting and licensing for the City of Renton, Civic Access Self-Service Portal (CASSP) called Tyler Identity Community (TID-C) is updating. Therefore, customers must re-register using the new TID-C Authentication process. The reason for this update is to improve the overall customer experience and allow information in the City of Renton's back-end system and CASSP to be linked with the new TID-C. 

No, you must use the same email address you previously used to register with on the portal because your original registered account is already in the system and when you re-register with the new TID-C Authentication using the same email address previously the new registered account will be linked together with the old registered account and allow you access to all your registered account is associated with.

If you re-register using the same email address as you previously registered on the portal, you will have access to all of the associated permit cases that were associated to the old registered account.

Contact the Permit Center at permittech@rentonwa.gov or 425-430-7215, a Permit Specialist will assist you with getting access to your permits. Be sure to have your email address used at the re-registration process available and first and last name of the registered user.

You can change your email address, update your phone number and/or mailing address directly on the portal. Once you have re-registered and logged in, click on the down triangle, next to your name in the top right corner of the screen. Here you will be able to see your account information, personal information, addresses, my invoices, saved work, contact manager, and log out. Here is where you can update your information. 

Many domain emails for example joe.schmoe@mybusinessname.com block unsolicited emails that it doesn't recognize. Sometimes the block/filter is through your system's protection software (i.e. McAfee), therefore, you should contact your IT department, have them turn off the blocking/filtering to allow the permitting@rentonwa.gov email to come through to your email box as well as have your IT department add it to your Whitelist.

If you are still having difficulty registering with your domain email address (joe.schmoe@mycompanyname.com), you can register with an email that uses @yahoo, @gmail, or @comcast, etc. Once you have completed the registration process you can then login, go into your My Account and change the email address associated with the registered user account to your company email address.

You will receive an email notification that your permit has been issued. In the body of the email will be a link to the permit where you can print the permit online. But the permit will not be an attachment to the email.

At anytime you can print your permit from your dashboard. Or after you apply for an over-the-counter (OTC) permit and complete the payment process, you will be redirected to your My Dashboard, under My Permits, click on the Active card, find the permit you wish to print, click the permit number link and at the top right of the permit details screen there is a blue printer icon that allows you to print your permit.

First are you a registered user? If the answer is yes, then are you logged in? If the answer is no, you must log in to schedule inspections. If the answer is yes, then the alternative is to schedule your inspections over the phone at (425) 430-7202 using our Integrated Voice Response system (IVR) and after you have scheduled your inspections, please contact Permit Services at (425) 430-7200 so that we can investigate why you are unable to schedule your inspections online.

Are you applying for an electrical or plumbing permit and only have a general contractor's certification on file with us? If so, contact Permit Services and update your company's contact with the correct contractor's Labor & Industries' (L&I) State certification for the type of permit you are applying for. Please have your Washington State UBI number available for the Permit Specialist to add to your contact.

Do you have a City of Renton business license or is it expired or closed? If the answer is no, you do not have a City of Renton business license or the answer is yes, it has expired or is closed. You can apply, renew or reapply online at FileLocal-WA.

Once you have applied, renewed or reapplied, contact Permit Services at PermitTech@rentonwa.gov or 425-430-7215 to have your business license information added or updated on your registered contact. Please be prepared to provide a copy of your receipt from FileLocal-WA and your Washington State UBI number.

PLEASE NOTE:  We are no longer attaching City of Renton business licenses or Washington State certifications to individual email accounts. However, a COMPANY CONTRACTOR contact will be entered in our system. State certifications and your City of Renton business license number will be attached to this contractor contact and employees of the company will be added as sub-contacts under the CONTRACTOR contact. We recommend that the CONTRACTOR contact be added as a favorite on your dashboard. The Add a contact to Favorites and Issued Permits tip sheet will help you accomplish this. When adding a contractor to an online permit, please search for the contractor by company name with Use as Contractor or Use for Contractor in the company name see example below:

Yes, you can pay your invoice(s) online. Go to the Civic Access Self-Service Portal and click on the Pay Invoice tile, enter your invoice number, click the Pay Now button, fill out your payment details including your email address and click Pay Now. A receipt will be sent to the email address you provided.

No, you do not have to be a registered user to pay invoices online. Follow the instructions above or open the Pay an Invoice tip sheet.

Visit the License Renewal Page. If the license you are looking for is not there, contact Animal License Services at pets@rentonwa.gov or 425-430-6850 with your license number and email address.

For questions about the Rental Registration Program, please call 425-430-7259 or email rentalregistration@rentonwa.gov. Registration is required annually on or before January 1st, and can be completed online at: online Rental Registration. 

Honor a U.S. military veteran with an engraved tile plaque at Veterans Memorial Park.

You can download a downloadable paper application(PDF, 176KB) or contact the office at 425-430-6600 or email veteranspark@rentonwa.gov to receive a paper version.

You can also apply online through the Civic Access Self-Service Portal (CASSP). Need help applying online, refer to the Veteran's Memorial Park Engraved Tile Tip Sheet.