Utility Billing

For residential customers who have already had water service suspended for non-payment, and a heat-related alert is issued by the National Weather Service, options for reconnection are available. Reconnection requests can be made by contacting utility billing at 425-430-6852 or ub@rentonwa.gov.

The utility billing group provides customer service, billing, and revenue collections for surface water, wastewater, water, and a pass-through charge for King County Sewer Treatment. Utility bills are generated and distributed the first week of every month and due 25 days later.

How to pay your utility bill

Online

Customers can manage their accounts; set up paperless billing and autopay; and make payments via electronic check, Visa, or Mastercard.

Civic Pay

Phone

Customers can make payments via phone at 844-791-1505 using a debit card, credit card, or electronic check.

If making a payment for an anticipated water shut-off, contact utility billing during business hours to confirm payment:

Monday - Friday

8:00 a.m. - 5:00 p.m.

425-430-6852

Mail or in person

Customers can mail payments or pay in person on the 1st floor of city hall.

City of Renton

1055 South Grady Way

Renton, WA  98057

Monday - Friday

8:30 a.m. - 4:00 p.m.

Direct debit

Customers can pay electronically direct from a checking account by authorizing direct debit. There are three ways to authorize direct debit:

 

General information 

Addresses in Renton city limits are billed for surface water, wastewater, water, and for a pass-through charge for King County sewer treatment. It is the property owner's responsibility to notify the City of Renton of new ownership and address changes per RMC 8-2-1(A)(4). Complete the Ownership Change form and submit to ub@rentonwa.gov.

All services may not be provided solely by the city but by a combination of the City of Renton and local water districts. Bills are generated and distributed the first week of every month and due 25 days later. Call 425-430-6852 for addresses in the greater Renton area.

Note: Garbage service is billed separately by Republic Services. Republic Services bills for residential customers on a quarterly basis and for non-residential properties every month. Contact Republic Services at 206-777-6440.

Gas and electricity

Puget Sound Energy

888-225-5773

www.pse.com

customercare@pse.com

TTY (for hard of hearing/speech disorders): 800-962-9498
Telecommunications Relay Service: 866-831-5161

Water districts

Benson Hill area, south of Petrovitsky
Soos Creek Water and Sewer: 253-630-9900

Fairwood and Maple Valley Highway areas
Soos Creek Water and Sewer: 253-630-9900
Cedar River Water District: 425-255-6370

Renton Highlands area, East of Duvall Ave
Water District 90: 425-255-9600

West Hill, Skyway and Bryn Mawr area
Skyway Water and Sewer: 206-772-1580
Seattle Utilities: 206-433-1849

Solid waste services

City of Renton has a contract with Republic Services to provide garbage, recycling, and organics services for homes within Renton city limits. Garbage services are billed separately by Republic Services. Contact Republic services at 206-777-6440 or visit their website:

Republic Services

Resources

Citywide

Find information about community resources provided through the city:

Community Resources

Senior and disabled residents

Explore assistance programs and resident resources:

Other services

Other services available to Renton residents:

Comcast
800-COMCAST

(1-800-266-2278)

CenturyLink
800-366-8201

DirecTV
866-810-7892

Vonage
877-618-1197

Nextiva
800-799-0600

Hughes Net
877-699-5895

Landlord / tenant information 

Attention property managers: an active Renton Business License is required for property management companies operating in the City of Renton. If you do not have a business license, apply for one here: Tax and Licensing

Billing by property type

Residential properties

Single family residences are homes designed to house one family per unit. This includes detached single-family homes as well as townhouses and duplexes that are serviced by individual water and power meters. Residential utility rates include surface water, wastewater, water, and King County sewage treatment. 

If you live in the city limits of Renton, garbage service is mandatory per Renton Municipal Code. The city contracts with Republic Services to provide garbage, recycling, and organic waste removal. Garbage and recycling is picked up every other week and organic waste is collected weekly. Direct all questions regarding garbage, recycling, and organics to Republic Services at 206-777-6440.

Non-residential properties

Non-residential refers to office buildings, shopping centers, industrial parks, churches, mobile home parks, and hotels. 

The city contracts with Republic Services to provide mandatory garbage and recycling. Garbage and recycling is picked up weekly for non-residential properties. Call Republic Services at 206-777-6440 for garbage related questions.

Rental properties

Residential rental property owners are required to have a permit issued by the Community and Economic Development department. This permit is renewed annually.

To obtain a permit, apply and contact the Rental Registration program at 425-430-7259 or rentalregistration@rentonwa.gov

Multi-family properties

Multi-family homes include apartment buildings, townhouses, condominiums, and shared housing.

These buildings may be communities or merely a collection of separate entities. These units may have 3+ units in the complex and have shared water meters or water meters that service an entire building.

Tenants in multi-family units may receive a utility statement from a company other than the City of Renton. The city does not regulate these third-party billing agencies and questions should be directed to the company issuing the statement or to the leasing office for an explanation of charges.

The city contracts with Republic Services to provide mandatory garbage and recycling services. Call Republic Services at 206-777-6440 for any questions regarding billing, pick up days, change in service, and any other garbage or recycling questions.

Rate information

Current rates

2026-COR-Utility-Rates-Brochure.png

View current utility rates for the City of Renton's surface water, wastewater, and water utilities. For solid waste rates, contact Republic Services at 206-777-6440.

2026 Utility rates

 

 

 

Reduced rates

The City of Renton offers reduced rates for surface water, wastewater, water, and solid waste for low-income senior citizens (61 and over), and low-income disabled residents.

The current yearly income limit is $84,000 per year for one resident and an additional $5,000 per year for each additional resident. Qualified residents should fill out a Reduced Rate Application(PDF, 408KB). For more information or rate questions, contact utility billing at 425-430-6852.

A tax rebate is automatically issued to approved reduced rate customers and is also available for citizens that meet these reduced rate qualifications but do not receive a utility bill from the city. Proof of payment of other utilities is required for this rebate (i.e. PSE, Comcast, Qwest statements, etc.). The application deadline for a utility tax rebate is June 15 and must be re-applied for every year. 

There is also a special permanent animal license(PDF, 31KB) available for residents with pets who meet these same qualifications.

Prior brochures

View prior rate brochures
2025 Utility rates       2024 Utility rates       2023 Utility rates
         
2022 Utility rates 2021 Utility rates 2020 Utility rates

 

Billing assistance

How do I restore service if water is shut off for non-payment?

To have service restored, the account balance must be paid in full by cash or guaranteed funds. Check payments will not be accepted for service that is disconnected.

If service is restored after 3 pm, an additional $90 after hours fee will be charged to the account. Accounts that continue to be delinquent may have a lien filed against the property.

The city offers the following payment methods:

Online payments

Payments can be made online with an electronic check, Visa, or Mastercard.

To pay online, visit:

Civic Pay

Phone payments

Payments can be made by phone with a Visa or Mastercard.

To pay by phone, call 1-844-791-1505.

In-person payments

Payments can be made in person at city hall in the first floor finance office. Office hours are Monday-Friday from 8 a.m. to 4 p.m.

Does the city offer reduced utility rates?

The city offers a reduced utility rate to income qualifying senior citizens 61 years of age or older, with a maximum income of $84,000 per year.

The discount is also available to permanently disabled citizens that meet the income and documentation guidelines. Complete a Reduced Rate Application(PDF, 408KB) and submit with the required verifying documentation to the utility billing for approval.

Is utility payment assistance available?

If you are in need of assistance, please call 2-1-1 for the Information and Referral service for King County residents.

What if I have a water leak?

Any leak in the water service lines from the water meter or on the street side of the water meter is the responsibility of the city. The city will repair the leak and request a billing adjustment if warranted. 

Any leak in the water service lines from the water meter to the building is the responsibility of the property owner. A partial bill adjustment may be available. A leak adjustment will be granted once every five years to customers who provide proof of a qualifying leak. A Leak Adjustment Request(PDF, 484KB) along with proof of repair must be submitted to utility billing.

There are no billing adjustments for leaks that occur in an irrigation system.

 

Frequently Asked Questions

Why is there a bill from King County for a sewer capacity charge?

The wastewater charges on Renton utility bills are for the maintenance of the sewer lines within the City of Renton and for the sewage treatment at the King County sewage treatment plant. The sewage treatment capacity charge is a charge in addition to sewer service billed to those customers who connected to the sanitary sewage system on or after February 1, 1990. The capacity charge distributes the costs for this expanding infrastructure to customers with the newest sewer connections. In other words, the capacity charge helps make sure that “growth pays for growth.”

For more information about the sewage capacity charge, visit the King County website.

How is a monthly bill determined?

There is a monthly base rate for surface water, wastewater, and water charges for homes serviced by the City of Renton. The base rate for water depends on the size of the water line that services the home.

Usage rates depend on the water usage habits, which differ by household. Usage also fluctuates depending upon watering and irrigation systems. 

The utility rate brochure has information on services and water consumption.

When are utility bills mailed?

Utility bills are generated and distributed the first week of every month and payment is due 25 days later. There is a 20-day grace period before a 10% late charged is added to the account.

What happens if my payment is late?

On the 46th day from the billing date, a 10% penalty will be charged to the account. A late notice will be sent 10 days prior to water being disconnected, allowing time to call the city to make arrangements to pay the bill.

If the account remains unpaid, water service will be disconnected at the water meter and a $60 fee will be added to the account.

To have service restored, the account balance must be paid in full by cash or guaranteed funds. No checks will be accepted for water that is disconnected.

If service is restored after 3 p.m. a $90 after hours fee will be charged to the account. Accounts that continue to be delinquent may have a lien filed against the property.

Can I temporarily suspend my service?

Water service can be turned off temporarily for an extended period of time. There is a $60 fee for city staff to turn the water off at the meter. This will stop sewer charges from posting to the bill, however billing will continue for surface water and the base rate for the water meter. 

If the water service is disconnected for non-payment, all utility rates will be charged monthly.

Why are there monthly charges if the water is turned off?

A minimum charge is incurred for all properties that have a connection to the surface water, wastewater, or water infrastructure.

If water service is suspended for an extended period of time, a $60 fee is incurred but surface water charges will stop. Charges will still be in effect for surface water and a base rate for the water meter.

If water service is disconnected for non-payment, all utility rates will continue to be charged monthly.

Contact Us

Phone

425-430-6852

Fax

425-430-6855

Email

ub@rentonwa.gov

Solid waste services

contact Republic Services

Republic Services

Hours and Location

In-person hours

Monday - Friday

8:30 a.m. - 4:00 p.m.

Phone hours

Monday - Friday

8:00 a.m. - 5:00 p.m

Location

Renton City Hall

1st floor lobby

1055 S. Grady Way

Renton, WA  98057

Pay Online

Click to pay your utility bill online.

Civic Pay

Current rates

View current utility rates

 

2026-COR-Utility-Rates-Brochure

Forms

Ownership Change

Direct Debit Authorization(PDF, 399KB)

Fee Waiver Request(PDF, 288KB)

Mailing Address Change(PDF, 389KB)

Reduced Rate Application(PDF, 408KB)

Tenant/Alternate Billing Agreement(PDF, 481KB)

Temporary Water Shut Off Request(PDF, 502KB)

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